• syversen txt touring
  • a family company since 1988

     

    Fatima, Portugal

     

     

     

     

     

     

     

     

     

    > frequently asked questions

     

    Q - How do I sign up for one of the tours?

    Q - What is included in the tour cost?

    Q - What happens after I send in my application and deposit?

    Q - How much is the deposit and is it refundable?

    Q - Can I get a referral of your company?

    Q - When is the balance of payment due?

    Q - When do I receive my final trip documentation?

    Q - What airlines do you use? Do you use charters?

    Q - How much luggage can I bring?

    Q - Are airport taxes and fuel surcharges included in the cost?

    Q - What is the average size of the Tours?

    Q - Are gratuities included in the cost of the tour?

    Q - What is your cancellation policy?

    Q - What official entry documentation is required?

    Q - What forms of payment do you accept?

    Q - Do I pay extra if I am traveling alone?

    Q - Is travel insurance included in the cost?

    Q - Can you arrange my air travel from my home city to the airport where the tour originates from?

     

    Answers

     

    Q - How do I get a tour brochure?

    A - You can download brochures by going to the TOUR Page of this site and clicking on the links for the individual brochures in pdf form. Or you can call us at 1-800-334-5425 or e-mail us at info@syversentouring.com and we'll get one off in the mail to you right away.

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    Q - How do I sign up?

    A - By filling out the application section of the trip brochure and sending it to us with your deposit.

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    Q - What is included in the cost of the Tours?

    A - The Tours include just about everything: Round-trip Airfare from NY/NJ and airport taxes and fuel surcharges (unless otherwise specified), Land transportation by Motorcoach (and sometimes air and rail), Hotel Accommodations in Double Room Occupancy, Breakfast and Dinner daily (and on many of the trips lunch is included as well) and Guided Touring as specified on the individual itineraries. The tours are fully hosted as well.

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    Q - What happens after I send in my application and deposit?

    A - A letter of receipt will be sent to you confirming your reservation and letting you know your balance and when your final payment is due.

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    Q - How much is the deposit?

    A - The amount of deposit required to hold a reservation is $500.00 (unless otherwise specified) and is non-refundable.

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    Q - Can I get a referral of your company?

    A - Yes, we would be happy to give you the contact information of other pilgrims or organizations, perhaps from your area, who have traveled with us in the past.

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    Q - When is the balance of my payment due?

    A - Approximately 50 days prior to the tour.

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    Q - When do I receive my final trip documentation?

    A - After you final payment and approximately 3 weeks prior to your departure you will receive your airline ticket or an e-ticket receipt as well as a travel brief detailing your meeting point information, flight schedule, baggage limitations, hotel phone numbers and country specific information (i.e. weather, currency, suggested dress and items to bring, baggage limitations and suggested gratuity amount).

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    Q - What airlines do you use and do you use charters?

    A - We use only the major scheduled carriers.

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    Q - How much luggage can I bring?

    A - The standard luggage allowance for international travel is 1 suitcase (50lbs. max and measuring in size no more than 62 inches adding together the length + height +width per piece) + 1 carry on bag (40 lbs. max) plus an additional item such as a purse, camera bag or laptop. This allowance varies according to the airline and the destination. Additional luggage is permitted at cost.

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    Q - Are airport taxes and fuel surcharges included in the cost of the Tours?

    A - Yes, in most cases airport taxes and fuel surcharges are included.

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    Q - What is the average size of your Tours?

    A - Approximately between 25 and 35 persons.

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    Q - Are gratuities included in the cost of the Tours?

    A - No. We detail on the travel brief sent to you prior to the trip the suggested amount. The amount per trip for the bus driver, guides & hotel staff varies depending on the length of the trip.

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    Q - What is your cancellation Policy?

    A - If cancellation in writing is received more than 45 days prior to departure, a full refund less the $500.00 deposit will apply. If cancellation in writing is received within 45 days prior to departure your deposit plus any amount that the airlines, hotels and ground operators withhold are non-refundable.

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    Q - What official entry documentation is required?

    A - For any travel outside the United States, in most cases, passengers must have a valid passport. For some countries a birth certificate and a drivers license is sufficient. For US citizens, visas are not generally required. Depending on the country you are visiting we will give you the country-specific entry requirements.

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    Q - What form of payment do you accept?

    A - Personal check is the most widely accepted form of payment. Credit cards are acceptable at an additional charge of 3.5% of the total cost of the tour.

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    Q - Do I pay extra if I am traveling alone?

    A - Yes, the tour costs are based two persons sharing a room. The hotels charge a supplement for a single room, which varies according to the property. If you are traveling alone and would like a roommate and someone else on the trip also requests a roommate we can arrange for you to share. Otherwise you would have to pay the additional cost for the single room.

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    Q - Is travel insurance included in the cost?

    A - Insurance is not included. We recommend MH Ross Travel Insurance. Information and an application will be sent to you upon request.

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    Q - Can you arrange my air travel from my home city to the airport where the pilgrimage departs from?

    A - Yes, just indicate that you would like us to check on this for you on your application. We will research the best flights for you from your home city. Oftentimes we can secure special fares called add-ons if the airline we are flying on for the tour also serves your home city.

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